This Privacy Policy explains how Create Your Wellness collects, uses, stores and protects personal information. It also explains your rights and how to contact us if you have questions about your data.
Who We Are
Create Your Wellness is a wellness, holistic health, body, skin and lifestyle clinic based at 172 Bushey Mill Lane, Watford, WD24 7PB.
For data protection purposes, the data controller is Brookdene Holdings Ltd (company number 12673125), trading as Create Your Wellness. Registered address: 57 Ganders Ash, Watford, WD25 7EX.
Contact: hello@createyourwellness.co.uk | 01923 804445 | 172 Bushey Mill Lane, Watford, WD24 7PB.
Information We Collect
We may collect and process personal information when you visit our website, make an enquiry, book an appointment, complete a consultation form, buy a product, voucher, course, package or membership, sign up to receive updates, attend the clinic, or communicate with us by phone, email, WhatsApp, social media or in person.
- Identity and contact details, such as your name, email address, phone number, address and date of birth.
- Booking and transaction information, including appointments, purchases, payments, deposits, vouchers, memberships and packages.
- Consultation and treatment information, including medical history relevant to treatment suitability, allergies, medication, pregnancy or breastfeeding status, injuries, skin concerns, treatment goals, treatment notes and aftercare.
- Communication records, including emails, WhatsApp messages, phone notes, enquiry forms and complaint or feedback records.
- Website and technical information, such as IP address, device information, browser type and website usage.
- Images or photographs, where required for treatment records or where you have separately consented to marketing use.
Special Category Health Data
Some of the information we collect may include health-related data. This is collected only where relevant to treatment suitability, safety, insurance, professional record keeping, or where you have chosen to provide it to us. We ask clients to provide accurate and up-to-date information so we can assess whether a service is suitable and safe.
Why We Use Your Information
- To respond to enquiries and manage appointments.
- To send booking confirmations, reminders, consultation forms and aftercare information.
- To provide safe, suitable and professional treatments.
- To assess treatment suitability, contraindications and medical considerations.
- To process payments, deposits, refunds where applicable, vouchers, courses, packages and memberships.
- To maintain accurate treatment, business, tax, insurance and accounting records.
- To respond to complaints, feedback, requests or legal obligations.
- To improve our services, website, client experience and communications.
- To send newsletters, offers or updates where you have consented or where permitted by law.
Our Lawful Bases for Processing
Depending on the situation, we may rely on one or more lawful bases under UK data protection law, including:
- Contract: to provide services, appointments, courses, packages, vouchers or products you have requested.
- Consent: for certain marketing, optional communications, photographs for marketing, or where explicit consent is required for health-related information.
- Legitimate interests: to run our clinic, respond to enquiries, maintain records, prevent misuse of our services, and improve our website and client experience.
- Legal obligation: to comply with tax, accounting, regulatory, legal, insurance or safeguarding duties.
- Vital interests: in rare situations where information may be needed to protect someone’s life or safety.
Marketing
We may send marketing emails, newsletters, offers, updates or wellness content if you have opted in or where permitted by law. You can unsubscribe or ask us to stop marketing communications at any time by using the unsubscribe link or contacting us directly.
Booking Systems, Payments and Third Parties
We use trusted third-party providers to help operate the clinic. These providers process only the information required for the relevant service. Providers we use include:
- Phorest — online booking and clinic management
- Stripe — payment processing for gift vouchers purchased on our website
- Resend — delivery of gift voucher emails after purchase
- Google Workspace — business email (hello@createyourwellness.co.uk)
- WhatsApp Business — client enquiries and appointment communication
- Formsubmit — contact form on our website
- Calendly — discovery call bookings
- Website hosting and infrastructure providers
Your Rights
Under UK data protection law, you may have rights including access, correction, deletion, restriction, objection, data portability and the right to withdraw consent where processing is based on consent. These rights may vary depending on the lawful basis and circumstances.
To make a data request, please contact hello@createyourwellness.co.uk. We may need to verify your identity before responding.
How to Complain
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.
Children’s Privacy
Our website and services are not intended to knowingly collect information from children without appropriate parent or guardian consent. If you believe a child has provided personal information without appropriate consent, please contact us.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
Last updated: July 2026